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AI AND WELLNESS: LEVERAGING AI FOR MENTAL HEALTH SUPPORT IN THE WORKPLACE

AI AND WELLNESS: LEVERAGING AI FOR MENTAL HEALTH SUPPORT IN THE WORKPLACE


“Creating a mentally healthy workplace begins with recognizing everyone’s struggle, even if it’s not visible.”


Published by Karthik Kashyap



Artificial Intelligence has both pros and cons, especially regarding employee mental health. In this article, learn about AI’s negative impact on employee mental health and how organizations can use the same technology to address mental health challenges.

  • The widespread adoption of artificial intelligence among organizations has affected many employees’ mental health.
  • At the same time, AI can also help reduce worker stress.

Adopting artificial intelligence (AI) was once considered similar to Skynet and the Terminator taking over the world. However, today, the technology has made inroads into almost all organizational functions, so much so that several organizations are rebranding themselves as AI-native companies. This is primarily due to the capabilities and benefits of the technology. That said, the technology undoubtedly has a few disadvantages, such as possible bias, job displacement, and security concerns. AI has become one of the primary reasons for thousands of layoffs in tech and a few other industries. Needless to say, the technology has both pros and cons.

Negative Impact of AI on Employee Mental Health

First, let us look at how artificial intelligence is negatively affecting employee mental health.

1. People Are Worried Their Jobs Are Becoming Obsolete

One of the major concerns employees have always had is that AI would replace them and possibly their jobs. According to a study by the American Psychological Association (APA), about 38% of respondents were worried that AI would make some or all of their job duties obsolete. Further, certain worker groups were more worried that AI would render their jobs obsolete. For example, employees with a high school education or less were much more concerned than those with a least a 4-year college degree. Similarly, Black, Hispanic, and Asian employees were also more concerned about AI replacing their jobs than their White peers.  

2. People Are Concerned About Their Employees Using AI Monitoring Tools.

Many respondents to the APA study also mentioned that they were concerned about being monitored. In fact, 51% of the respondents knew that their employers employed artificial intelligence tools to monitor them during the workday. Another study indicated that between March 2020 and June 2023, the demand for employee surveillance software increased by 54%.

According to APA, being monitored at work coincided with poor employee morale. Monitored workers often reported feeling uncomfortable with how their employers used technology to track them (51% against 33%), and experiencing emotional exhaustion (39% vs. 22%).

The study found that people concerned about being replaced by AI or being monitored reported feeling like they did not matter in the company. About 41% of employees who were worried about the technology believed they didn’t matter to the company or colleagues, compared to 23% of those who were not concerned about AI. Similarly, workers who said the company monitored them also believed they didn’t matter to the company, compared to those who didn’t report being monitored (26% vs. 17%).

3. Working with AI systems is Affecting Employee Social Behavior

Several studies have shown that employees frequently working with AI systems are more likely to experience loneliness. This could often lead to insomnia and increased alcohol consumption.

Another study conducted by APA found that employees frequently interacting with AI systems would more likely assist their colleagues. However, the response may be driven by their loneliness and need for social interaction. The research further showed that respondents with higher levels of attachment anxiety, characterized by worry and insecurity about social connections, displayed stronger reactions to working with AI systems.

A similar experiment in Indonesia involved real estate consultants from a particular property management company. Half of the consultants were asked to avoid AI systems for three days, while the other half were encouraged to use them as much as possible. The results were similar to the previous experiment. The only exception was no association was found between the frequency of use of AI systems and post-work alcohol consumption.

“It’s okay to ask for help when you need it, whether that’s from a therapist, friends, family, or a support group.”


© Karthik Kashyap . All Rights Reserved.